Shipping Policy
This policy applies to orders placed through Daveluno for eligible delivery addresses in the United States. Availability and the final options shown at checkout control if they differ from this summary.
1. Shipping options and charges
| Option | Order condition | Charge |
|---|---|---|
| Standard | Discounted merchandise subtotal below $50 | $5.99 |
| Standard | Discounted merchandise subtotal of $50 or more | Free |
| Expedited | Where available at checkout | $7.99 |
The free-shipping threshold is based on the discounted merchandise subtotal before shipping and any applicable tax. Expedited shipping does not include a guaranteed delivery date.
2. Order preparation
Please allow 5–10 business days for order processing and preparation before dispatch. Business days exclude weekends and applicable public holidays. High order volume, address checks, or other operational issues may extend preparation time.
3. Transit estimates
Standard transit is estimated at 10–15 business days after dispatch. Preparation time and transit time are separate; a typical total estimate therefore includes both stages. Carrier and destination conditions can affect delivery.
4. Dispatch and tracking
When tracking is available, we will send tracking information after the parcel is dispatched. Carrier tracking may take time to show its first scan. Use the tracking link in the dispatch message to follow the carrier’s latest information.
5. Address changes and cancellations
Email service@daveluno.com promptly if you notice an address error or wish to cancel. We will try to help before processing or dispatch begins, but changes and cancellations cannot be guaranteed once fulfillment work has started.
6. Delayed, damaged, or missing parcels
If a parcel appears delayed, allow time for carrier scans to update and then contact us with your order number. For visible damage or an incorrect item, keep the packaging and contact us promptly with a description of the issue. We will review the available information and advise on next steps.
7. Taxes and additional charges
Any tax shown for the order is displayed at checkout where applicable. The checkout summary is the source of truth for charges collected by Daveluno. We do not add an unlisted delivery fee after an order is placed.
8. Contact and returns
For shipping help, email service@daveluno.com and include your order number. Return requests must be made within 30 days after delivery and before sending an item back. See our Return Policy.
Daveluno is operated by Dongguan Jinqi Technology Co., Ltd., Room 307, No. 6, Changping Tangjiao Road, Changping Town, Dongguan City, Guangdong Province, China. Xu Yuanmin, Owner. Phone: +852 6985 7461.
Shipping costs and available service
Orders shipping to eligible addresses in the United States may select the shipping options presented at checkout. Standard shipping is $5.99 for merchandise totals below $50 and free for merchandise totals of $50 or more. Expedited shipping is $7.99 when offered at checkout. The checkout page is the final source for the available service and charge; remote-area restrictions, carrier limits, or order characteristics may affect availability.
| Service | Charge | Estimated transit after dispatch |
|---|---|---|
| Standard | $5.99 under $50; free at $50+ | 10–15 business days |
| Expedited | $7.99 | Timing shown at checkout where available |
Processing normally takes 5–10 business days before dispatch. For standard service, the combined processing and transit estimate is approximately 15–25 business days. These are estimates, not guaranteed delivery dates. Weekends, public holidays, customs or security checks, severe weather, carrier capacity, and incorrect address details can extend delivery.
Order confirmation and tracking
After checkout, we send an order confirmation to the email address provided. Please review the address and items promptly. If you notice an error, contact service@daveluno.com with the order number as soon as possible. We will try to make a correction while the order remains changeable, but cannot promise changes after fulfillment begins.
When tracking becomes available, we will share it by email. Carrier scans may take time to appear after a parcel is handed over. A tracking estimate can change as the carrier processes the shipment, and the parcel may pass through more than one facility. Please use the carrier’s tracking page for its latest scan and contact us if tracking stops updating for an extended period.
Address, delivery and delays
Customers are responsible for supplying a complete and deliverable address, including apartment, suite, unit, and postal code where applicable. If a parcel is returned because an address is incomplete or undeliverable, contact us to discuss available options; additional shipping charges may apply before reshipment. A carrier may leave a parcel at a safe location or with a local agent according to its procedures.
If tracking shows delivered but you cannot locate the parcel, check the delivery area, household members, building reception, neighbors, and carrier instructions. Then contact the carrier and email us with your order number. We will help review the available tracking information. A replacement or refund is not automatic solely because a delivery scan is disputed; we assess the available evidence and applicable requirements.
Taxes, duties and service limits
Any shipping charge or estimated tax displayed at checkout is shown before you place the order. If a carrier or government authority assesses a charge not collected at checkout, the responsible party and process depend on the shipment and applicable rules. We will not ask you to pay through an unrelated link or disclose account passwords to resolve a shipment issue.
At this time, store shipping is configured for the United States market. We do not promise delivery to destinations that are not available in checkout. If severe disruption affects an order, we will share the information available to us and explain the next steps.
Contact us
For shipping help, write to service@daveluno.com and include your order number, shipping postal code, and a short description of the issue. Do not include full card numbers or passwords. We aim to respond within two business days.
Preparation and transport are separate
| Order preparation | Standard carrier transport | Combined standard planning window |
|---|---|---|
| 5–10 business days from order confirmation | 10–15 business days from dispatch | Approximately 15–25 business days from order confirmation |
The preparation period occurs before dispatch; carrier transport begins after dispatch. These stages are consecutive. Business days exclude weekends and applicable public holidays. The combined window is a planning estimate and does not guarantee an arrival date. Expedited shipping availability and cost do not establish an unconfirmed expedited arrival date.