Frequently Asked Questions

Start with a task you repeat, such as preparing vegetables, mixing a dressing or measuring ingredients. Compare the specific listing with the space and equipment in your kitchen. Read the dimensions, included components and care information. If a detail essential to your decision is missing, contact us before placing an order.

Product and editorial images are illustrative. Lighting and screen settings can affect appearance, and styling props are not included unless the listing identifies them as part of the purchase. A photograph does not establish an item’s measurements, material or appliance compatibility. Use the verified listing details and ask us about an unstated feature.

Daveluno displays prices in US dollars (USD). Check the final checkout summary for item totals, delivery charges and any applicable tax before placing an order. A bank or payment provider may apply its own currency conversion or fees if your payment account uses another currency; ask that provider about its terms.

Our current store market and standard shipping policy cover eligible delivery addresses in the United States. Availability depends on the complete address and the services offered at checkout. We do not promise delivery to an address that checkout cannot serve. Contact us before ordering if a particular delivery restriction needs clarification.

Order preparation takes 5–10 business days after confirmation, followed by an estimated 10–15 business days of standard carrier transport after dispatch. The combined standard planning window is approximately 15–25 business days. These stages are consecutive and the dates are estimates. Weekends, public holidays and carrier disruptions can affect the timing.

Standard shipping is $5.99 when the discounted merchandise subtotal is below $50, and free when that subtotal is $50 or more. The threshold is calculated before shipping and tax. Expedited shipping is $7.99 where offered. Review the available service at checkout; no unconfirmed expedited arrival date is promised here.

When tracking is available, we send it to the email provided at checkout after dispatch. A carrier may need time to display the first scan. Use the link in the dispatch message for current carrier information. If tracking remains unchanged for an extended period, email us with the order number and a description of the issue.

Email service@daveluno.com as soon as possible with your order number and the correction or cancellation requested. We will check the order’s preparation stage before confirming what is possible. A request alone does not confirm a change, and alterations may be unavailable after fulfillment or dispatch has begun. Mandatory consumer rights remain unaffected.

Request a return within 30 days after receiving the order by emailing service@daveluno.com. Include the order number, item and reason, and wait for written instructions before mailing anything. Our default return address is the company address in Dongguan shown in the return policy. Personal-preference return postage is paid by the buyer, subject to applicable rights.

Contact us promptly with the order number and a clear description of the problem. Keep the item and packaging while we review the issue; photographs can help explain visible damage or an incorrect item. We will discuss an appropriate remedy based on the circumstances and applicable rights. Do not discard or return the parcel before receiving instructions.

After receiving a return, we inspect it and process an approved refund within 10 business days. The refund is issued to the original payment method. Your bank or payment provider may need additional time to post the credit. Keep the return mailing receipt and contact us with the order number if you need an update.

Care and compatibility depend on the specific item. Do not assume that a tool is dishwasher-safe, oven-safe or suitable for a particular cookware surface unless its product information or supplied instructions confirm it. Follow the stated cleaning and storage guidance, and stop using an item that is damaged or no longer safe.