You may request a return within 30 days after the order is delivered. Contact us before mailing anything back; we will confirm eligibility and the return instructions for your order.
1. Return eligibility
Unless required otherwise by applicable law, items should be unused and returned in their original packaging with included components and proof of purchase. Contact us if you are unsure whether your item qualifies.
2. How to request a return
- Email service@daveluno.com within 30 days after delivery.
- Include your order number, the item you want to return, and the reason.
- Wait for our reply with return instructions and the confirmed destination.
- Pack the item securely and use a trackable service where available; keep your mailing receipt.
3. Return destination
Do not send an item until we have confirmed the return instructions. The business address is Room 307, No. 6, Changping Tangjiao Road, Changping Town, Dongguan City, Guangdong Province, China. The return destination and any item-specific instructions will be confirmed in our response.
4. Return postage
For a change of mind or other reasons not caused by a product problem, the customer is responsible for return postage unless local law requires otherwise. Contact us before shipping so you can understand the applicable steps and costs.
5. Damaged, defective, or incorrect items
If an item arrives damaged, defective, or different from what you ordered, contact us promptly with your order number and a description of the issue. Keep the item and packaging while we review the situation. We will discuss an appropriate remedy under applicable law and the circumstances of the order.
6. Inspection and refunds
After we receive a return, we aim to inspect it and process an approved refund within 10 business days. Approved refunds are sent to the original payment method. Your bank or payment provider may need additional time to post the credit.
7. Shipping charges and exchanges
Original shipping charges are not refunded for change-of-mind returns unless required by law or the return results from our error. Exchanges are handled by contacting support first; availability is not guaranteed.
8. Order cancellation
Email us as soon as possible if you need to cancel. We cannot guarantee cancellation after processing or dispatch begins. This policy does not limit statutory cancellation or consumer rights that apply to you.
9. Contact
Questions about a return: service@daveluno.com or +852 6985 7461. Operated by Dongguan Jinqi Technology Co., Ltd., Room 307, No. 6, Changping Tangjiao Road, Changping Town, Dongguan City, Guangdong Province, China. Xu Yuanmin, Owner.
Contact us before returning an item
To request a return, email service@daveluno.com within 30 days after delivery. Include your order number, the item name, and the reason for the request. If the item arrived damaged, incorrect, or materially different from its listing, include clear photographs of the item and packaging. We will review the request and send written instructions, including the authorized return destination if a return is appropriate.
Please do not mail a return to the company or administrative address shown on this site unless we have specifically authorized that destination for your order. Sending a parcel without return instructions can delay identification and processing.
Return condition and eligibility
Unless the item is defective, damaged, incorrect, or local law provides otherwise, items should be unused, clean, complete, and returned with their original packaging and included parts. For hygiene and safety reasons, used food-contact items may not be eligible for a change-of-mind return where the law permits that limitation. This does not remove rights that apply to defective, unsafe, misdescribed, or nonconforming goods.
Some situations may not qualify for a voluntary change-of-mind return, including ordinary wear, damage caused by misuse or unsuitable cleaning, missing components, or a request made outside the stated period. We assess each case fairly and explain the decision. Mandatory consumer rights remain unaffected where they apply.
Return shipping and refunds
If the return is for a confirmed defect, damage, fulfillment error, or other issue attributable to us, we will explain the available remedy and reasonable return arrangements. For a change-of-mind return, the customer is responsible for return shipping unless we state otherwise or applicable law requires otherwise. We recommend using a trackable service and keeping proof of postage; responsibility for a parcel in transit depends on the circumstances and applicable law.
After an approved return arrives, we inspect it and email the outcome. Approved refunds are issued to the original payment method, typically within 10 business days after inspection. Your bank or card provider may take additional time to post the credit. Original shipping charges are not refunded for a change-of-mind return unless required by law or stated in our approval. We will explain any deduction before processing it.
Exchanges, cancellations and order issues
We do not guarantee direct exchanges. If an exchange is not available, we may ask you to return the eligible item and place a new order. Contact us immediately if you want to cancel or change an order; fulfillment may begin quickly and can limit what we can change. If a package arrives with visible damage, keep the packaging and contact us promptly with photographs.
Nothing in this policy limits non-waivable rights under consumer protection law. We may update the policy for future orders by publishing a revised version on this page; the version applicable to your order is determined by the date and rules governing that purchase.
Return support
Email service@daveluno.com with “Return request” and your order number in the subject line. Our team aims to respond within two business days. Please wait for authorization and destination details before sending a parcel.