Contact
We’re here to help with product questions, order updates, returns, and privacy requests. Use the contact form on this page or email service@daveluno.com.
Choose the right kind of help
- Product questions: Include the product name and the detail you need clarified.
- Order updates: Share your order number and the email used at checkout. Never send payment card details or account passwords.
- Returns or damaged items: Contact us before mailing anything back. Include the order number and a description of the issue; we’ll explain the next step.
- Privacy requests: Write “Privacy request” in the subject and tell us whether you are asking for access, correction, deletion, or a marketing preference change.
Business contact
Daveluno
Operated by Dongguan Jinqi Technology Co., Ltd.
Xu Yuanmin, Owner
Room 307, No. 6, Changping Tangjiao Road, Changping Town, Dongguan City, Guangdong Province, China
Customer support: service@daveluno.com
Phone: +852 6985 7461
Returns
Contact us within 30 days after delivery to request a return. We will confirm the return instructions and address before you send an item. For the full eligibility and refund process, read our Return Policy.
Contact form
Use the form below to send a message. Include only the information needed to answer your request. Do not submit passwords, full payment card numbers, or identity documents.
How to reach the right team
For questions about an item, include its product name and the page URL so our team can identify the listing quickly. For an order question, include the order number from your confirmation email. Please do not send full payment card numbers, passwords, or other sensitive account credentials by email.
Our customer care team can help with order status, address corrections before dispatch, delivery questions, product listing information, return requests, and website issues. An address correction may not be possible once a parcel has entered fulfillment. If your request is time-sensitive, write “Urgent order change” in the subject line and include the order number.
Response and service hours
We aim to acknowledge messages within two business days. Response times can be longer during public holidays, seasonal peaks, or carrier disruptions. Our written support is handled in English. Please include concise details and clear photos when reporting visible parcel or product damage; keep the outer packaging until the carrier or our team advises otherwise.
Business information
Daveluno is operated by Dongguan Jinqi Technology Co., Ltd. The company’s registered business address is Room 307, No. 6, Changping Tangjiao Road, Changping Town, Dongguan City, Guangdong Province, China. The store’s administrative business address is 15/F, 40-44 Bonham Strand, Sheung Wan, Hong Kong. Customer care email: service@daveluno.com.
We use your message only to respond, investigate the matter, and keep records needed to manage customer service. Avoid sending information that is not relevant to your request. If we need more information, we will explain why.